Sightseeing tour “Following Santini’s Footprints”
Article 1 – MAIN TOURIST SEASON
1. The Castle is open from April 1st until October 31st every year.
2. The opening hours are as follows:
October to April 9:00 a.m. – 5:00 p.m. on weekends & holidays, for groups on workdays by appointment
May to September 9:00 a.m. – 5:00 p.m., daily, including Monday
Tour duration: approx. 60 minutes
3. The castle grounds are open to the public all day.
Article 2 – ORGANIZATION OF VISITORS’ TOURS
1. The reception desk at theNew Generation Museum opens at 9:00 a.m. The time of the first tour is announced there.
2. Intervals between individual tours are determined by the heritage site’s administration, depending on the site’s operating conditions and visitor safety rules.
3. Tours are organized in groups of at least 2 paying visitors escorted by tour guides. If there is only 1 visitor, he/she will have to wait for the next scheduled tour. The size of groups depends on the site’s operating possibilities and safety aspects. Exceptions are subject to the head administrator’s discretion.
4. The number of visitors per group is limited to 45 persons.
5. Both groups and individuals may reserve a tour by appointment in advance. The exact day and time of appointment may be agreed upon in writing or per telephone or e-mail. If the group does not appear at the reception desk at least 15 minutes before scheduled time, the reservation will lapse.
Article 3 – ADMISSION FEE
1. The admission fee for tours of the parts of the site that are open to visitors is payable before the tour. The admission fee is calculated according to price assessment that is updated and announced by the Castle of Žďár nad Sázavou annually. The price list is available for viewing at the reception desk and in the heritage site’s office. Upon purchasing the admission ticket, visitors are obliged to abide by the Visiting Rules and instructions of the heritage site’s employees.
2. After paying the admission fee, visitors (or the head of the group) obtain the admission ticket where the time of their tour is specified.
3. The admission ticket becomes invalid, if the visitor does not appear for the scheduled tour in time. Purchased admission tickets may not be returned for a refund.
4. Visitors are obliged to show their admission ticket at the beginning of the tour, keep it throughout the tour’s duration, and show it upon request.
5. Children aged 6 to 15 years, students with a student pass, and disabled persons with a ZTP (severe disability) or ZTP/P (severe disability requiring a guide) pass are entitled to a reduced admission fee. Seniors aged over 65 years are entitled to a discount after presenting a valid ID card.
6. No admission fee is payable for children under 6 years of age. These children are entitled to free-of-charge admission even with an adult who paid a reduced admission fee (senior, student under 26, etc.).
7. The admission fee for children under 6 years of age, who belong to a group (Ministry of Education, school-in-nature, etc.), will be charged at a flat rate specified in the current admission fee list.
Article 4 – TOUR OF CULTURAL HERITAGE SITES
1. Children under 15 years of age may only enter cultural heritage sites in the company of adults who will be responsible for their conduct in accordance with the Visiting Rules.
2. Liability of the heritage site’s administration for injuries/damage incurred to visitors is subject to common generally applicable regulations.
3. It is forbidden to go beyond the limits of the heritage site’s visitor passages.
Article 5 – PROTECTION OF CULTURAL HERITAGE SITES AND COLLECTIONS
1. Visitors are obliged to follow the instructions of the heritage site’s employees. Visitors who fail to obey such instructions or orders aimed at protecting the safety of visitors and the heritage siteor collections will be asked to leave the site without entitlement to a refund of the admission fee. Moreover, visitors who violate the Visiting Rules may be prosecuted in accordance with common generally applicable regulations.
2. Persons rightfully suspected to be under the influence of alcohol or narcotics may be refused entry to the site.
3. Visitors may not carry luggage, umbrellas, or large handbags to heritage sites with installed exhibits. Live animals may not enter the premises.
4. Visitors wearing very dirty, inadequate or inappropriate clothing will not be allowed to enter the premises.
5. In the event that an artefact or historic items is lost during a tour, all visitors present in a heritage site at the time will be obliged to undergo all security inspections necessary (including a personal inspection by members of the Czech republic Police).
6. It is prohibited to damage or endanger in any way or manner a heritage site or the collections in it, or the courtyard or other property in the premises. In particular, it is prohibited:
a) to touch the walls or exhibits, to write or draw on the walls, to scrape or engrave the walls, or to damage them in any way;
b) to divert from the outlined passage or to leave the group accompanied by a guide;
c) to disturb the guide’s speech by making noise (talking, playing music, singing, using a mobile phone or a radio, making loud comments, or the like), or take photographs with a flash and tripod, thus causing problems to the guide and visitors. Failure to observe this restriction may be used as grounds for ordering the disobedient visitor off the site without admission fee refund.
d) to handle open fire in the premises (selected areas excepting);
e) to drink or eat inside the buildings, enter with ice cream, or beverage;
f) to throw anything into the water wells or fountains, pick flowers or fruit, break twigs or branches of bushes or trees, walk on the lawns or places other than marked passages/paths, disturb birds or animals, camp at the site or gardens, put up posters, or disturb the peace or order in any way;
g) to ride in vehicles or on bikes on the site’s grounds (wheelchairs, baby carriages, or special-permits excepting), park motor vehicles in other than designated places. Bicycles may only be left in specially designated places.
h) Free movement of dogs or other animals is not allowed; their entry into premises with exhibits is prohibited.
7. Photographing, filming, or other forms of documentation taking in the interiors or other specially marked places is allowed without the use of flash or tripods.
Exceptions may be granted for scientific, documentary, promotional or other purposes upon a written request addressed to Zámek Žďár nad Sázavou, Zámek 8/8, 591 02 Žďár nad Sázavou.
8. Violations of the Visiting Rules and material injuries thus incurred will be handled by the heritage site’s administration.
9. Exceptions from the Visiting Rules may be granted in justifiable cases by the heritage site’s administration.
Article 6 – CLOSING PROVISIONS
1. Visitors may express their wishes, praises, grievances, and comments in writing directly in the Book of Wishes and Grievances, available upon request at the reception desk of the New Generation Museum. Visitors may also use the following address: firstname.lastname@example.org call: +420-602-565-309.
2. These Visiting Rules come into effect on 1.4.2015.
Zámek Žďár nad Sázavou
Director of Operations